JE TECH / CUSTOMER CARE

Warranty, returns, and exchanges.

Clear coverage, fair solutions, and a direct way to request support for your device.

Warranty includedDuration shown per device

Free deliveryAcross Lebanon

Direct supportTicket or WhatsApp

RETURNS & EXCHANGES

Seven days to request a return.

Contact JE TECH within 7 days of receiving your order. Every request is reviewed after the device is returned and inspected.

01
To qualify for a change-of-mind return, the device must be unused, complete, and in the same condition and original packaging in which it was delivered. Proof of purchase is required.
02
A device cannot be refunded for change of mind if it has been used, damaged, altered, is missing parts, or was specially configured with parts or software at the customer’s request.
03
Regular-priced devices may qualify for a refund. Sale-priced devices are not eligible for a change-of-mind refund; faults and delivery damage remain covered by the applicable warranty and support process.
04
Once the returned device is inspected, JE TECH will confirm whether the request is approved. An approved refund is arranged through the agreed payment method within the timeframe communicated to the customer.
05
The customer covers return delivery for a change-of-mind return. If the device arrived faulty, damaged, different from the order, or materially different from its description, JE TECH covers the return delivery and will repair, replace, or refund it as appropriate.
06
Exchanges depend on the same model being available. If it is unavailable, we will offer a comparable device or an appropriate refund. Some items may be excluded when their nature or customization makes a return unsuitable; any exclusion will be disclosed before purchase.

WARRANTY COVERAGE

What is covered—and what is not.

Warranty duration is shown with each device. Coverage is confirmed after inspection by JE TECH.

Covered

Motherboard and processor.
RAM and SSD/HDD storage.
Keyboard and touchpad.
Wi-Fi and Bluetooth.
Device ports and cooling system.
Electronic display faults not caused by breakage or pressure.
A functional fault in the supplied charger, excluding physical cable damage.
A battery that does not match the condition stated at delivery.

Not covered

Breakage, impact, dropping, or pressure.
Liquids, moisture, fire, or abnormal heat.
Electrical problems, an unsuitable charger, or power surges.
Opening, repairing, or modifying the device through anyone other than JE TECH.
Faults caused by misuse or blocked ventilation openings.
Viruses, software, the operating system, passwords, or account locks.
File loss or data recovery. Back up your files before service.
Scratches or cosmetic marks disclosed before purchase.
Normal, gradual battery-performance decline.
Theft.

HOW A CLAIM WORKS

From request to resolution.

Submit the device ID or proof of purchase and describe the fault. After inspection, we will repair the device. If repair is not possible within a reasonable time, we will offer a similar replacement or a refund, depending on the case.

Send the details

Use the form or WhatsApp and include the device ID, purchase details, and a clear fault description.

Device inspection

JE TECH inspects the device to confirm the issue and warranty coverage.

Repair or resolution

We repair it or, when repair is not reasonably possible, arrange a similar replacement or refund as appropriate.

Important: back up your files before sending any device for inspection or service.

WARRANTY TICKET

Tell us what happened.

Complete the form and we will email your ticket number to you. No file upload is needed—after submission, send photos or video through WhatsApp using the ticket number.